Professional - Support*

Services

• Phone and email support
• opsi maintenance
• Support time of 60 minutes per month included
• Remaining (unused) support time cannot be transferred to the next month and will be used for product maintenance.

Pricing

• 145 € per month resp. 1,740 € per annum
• Additional support time 2.42 € per minute (145 € per hour)

Professional Plus - Support*

Services

• Phone and email support opsi maintenance
• Support time of 120 minutes per month included
• Remaining (unused) support time cannot be transferred to the next month and will be used for product maintenance.

Pricing

• 270 € per month resp. 3,240 € per annum
• Additional support time 2.25 € per minute (135 € per hour)

*Professional and Professional Plus contracts are only available for installations up to 1000 clients. From 1000 clients on, a higher maintenance is required, covered by Enterprise contracts.

Enterprise - Support

Services

• Phone and email support opsi maintenance
• Support time of 600 minutes (10 h) per 3 months included
• Remaining (unused) support time cannot be transferred to the next quater and will be used for product maintenance.

Pricing

• 400 € per month resp. 4,800 € per annum
• Additional support time 2.00 € per minute (120 € per hour)

Enterprise Plus - Support

Services

• Phone and email support opsi maintenance
• Support time of 900 minutes (15 h) per 3 months included
• Remaining (unused) support time cannot be transferred to the next quater and will be used for product maintenance.

Pricing

• 525 € per month resp. 6,300 € per annum
• Additional support time 1.75 € per minute (105 € per hour)

Enterprise Premium - Support

Services

• Phone and email support opsi maintenance
• Support time of 3,600 minutes (60 h) per 6 months included
• Remaining (unused) support time cannot be transferred to the next quater and will be used for product maintenance.

Pricing

• 1,050 € per month resp. 12,600 € per annum
• Additional support time 1.75 € per minute (105 € per hour)

Administration of remote access / VPN

A remote access to the server simplifies support activities tremendously. SSH based access can be established on the fly and on a basis of a regular support request. VPN based access requires an extended installation effort and has to be maintained and administered.

This causes additional costs of 30 € per month resp. 360 € per annum

uib gmbh generates ssl-certificates for opsi-servers to authenticate against the client. These certificates are signed by uib gmbh and are intended for the use with the hostparameter 'verify_server_cert_by_ca'.

For details see the opsi-manual opsi-Manual chapter 'security'.

• The first certificate is 300 € / per annum
• Certificates 2-10 are each 100 € / per annum
• Certificates 11-100 are 50 € / per annum
• above this, each certificate is 25 € / per annum

These sliding scale-prices are valid only, if in case of more than 10 certificates a list with the 'Full Qualified Server Names' with one server name per line is transferred. These sliding scale-prices are valid only, if all certificates are ordered together. The prices are for customers, who concluded a support-contract with uib gmbh or those who pay opsi-maintenance to a opsi-partner company.

Customers without support-contract pay double the price for certificates. Certificates are valid for one year.